Privacy Policy

Your privacy is very important to us. For that reason, please read the following details carefully and contact us if you have any queries. You can contact us by submitting your query here. We are committed to complying with Australian Privacy Principles contained in the Privacy Act 1988 and protecting the privacy of our site visitors and customers.

By visiting, making a donation or transaction through, or registering with (Site), you are agreeing with GoFundraise Pty Ltd (GoFundraise, GF) to the practices detailed in this Privacy Policy. Your continued use of the Site constitutes your acknowledgement and agreement with the terms of this Privacy Policy.

The information we collect and why

We collect three types of information about you:

Information from which you may be directly or indirectly identified:

This is the information we refer to when we use the term “personal information”. This information is collected by GoFundraise when you register with GoFundraise as a fundraiser, or registrant, or create an account as a donor. This is the basic spread of information required for your use of the Site. This information includes your name, address, email address and mobile phone number. If you are making a donation using a credit card, we will collect the information required to complete that transaction.

Demographic information - from which you may NOT be directly or indirectly identified:

This is not information from which you may be personally identified. This information is used by client websites to more specifically tailor the information and services that they offer you. This information includes postcode, gender and date of birth.

GoFundraise also collects information about the Internet Protocol (IP) addresses of all visitors to the Site.

An IP address is a number assigned to your computer automatically when you use the Internet. This information is only collected in aggregate (in other words, we are not able to monitor your individual usage of the site) and helps us monitor site traffic patterns in order to improve our service.

Tracking information - from which you may NOT be directly or indirectly identified:

When you click through a link on an email sent to you by a GoFundraise charity, the aggregate movements of all those responding to that email around the site to which you have travelled will be collated and supplied to the relevant charity. Your identity and your movements are not matched in this process and you cannot be personally identified by this information. This information is used to improve the relevance and quality of the information and marketing they provide.


The site uses cookies for some interactive features. A cookie is a small amount of data, which includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive. Most browsers will automatically accept cookies. You can set your browser to reject cookies but some parts of the web site may not function properly if the cookies are rejected.

The information we collect from you when you donate and how we deal with that information

Your name: If you do not want your name to be publicly associated with your donation, please choose the "Anonymous" function when filling out the donation form. Your name will always be passed on to the fundraiser and to the charity to which you are donating (Beneficiary) but, if you have made an anonymous donation, your name will only appear in their secure account area. Please also note that your donation amount and any comments will still be visible on the public GF web pages, however your name will be represented with 'Anonymous'

Your email address: We need your email address so we can confirm your donation or let you know if there’s been a problem. We only share your email address with your fundraiser friend, event organiser, and to the Beneficiary.

Payment details:

We will only use your payment details for the purpose of processing your donation via our card-processing partners. When you donate or transact online, we collect your name, your address, your email address and your credit card details and we track your transactions on the Site. This is used only by GoFundraise to contact you if you have exceeded our review limits. To find out about review limits, please see section 3 of the security policy. To find out about other security issues, please read our security policy.

The information we collect from you as a registered user and how we deal with that information

If you want to build your own GF fundraising page, register, purchase tickets, donate or transact, GF will automatically pass on your details to the Not-For-Profit, Beneficiary, the party organising the event (Event Organiser) or other organisation with which your page is linked, for reconciliation, reporting, participant and fundraiser engagement, event management, research, marketing and/or the purposes specified.


When you refer our web site to a friend, we will not pass on his or her information, including email address, to any third party. We will not send them further emails unless they opt in to receive regular information from us.

The other ways we deal with the information

Email/SMS alerts and newsletters from GoFundraise

By registering with GF as a fundraiser or registrant, donating or creating an account, you agree that GF or the Event Organiser and Beneficiary are entitled to contact you with emails, SMS messages, by phone or mail from time to time with important system information and other information such as event information, tips, stories and competitions. If you have registered for fundraising you will receive donation notifications. You will always be offered the ability to unsubscribe from any campaign, event or platform newsletters and from our fundraising tips and fundraising updates on an event or campaign basis.

Third parties use of your personal information

As noted above, your information is passed on to the Beneficiary, to which you donate. Your information is also passed on to the relevant Event Organiser, if any. GoFundraise does not accept any responsibility for the subsequent use of your personal information by that Charity, Beneficiary, Event Organiser or any other third party. If you wish to stop receiving further communications from any third party, please contact them directly.

Legal process

We will not use your personal information for any purpose not identified in this Privacy Policy unless required to do so by law. Disclosure in accordance with the law may occur for the purposes set out in the Privacy Act 1988.

Access to other websites

When you access a website other than through links on the GoFundraise site, GoFundraise is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit. In particular, if you choose to connect your account to or from Facebook. The terms of use of information by Facebook is regulated by the Facebook privacy policy. If you register for GoFundraise through Facebook, you also allow GoFundraise to download information including email address, mobile phone number, name, address and date of birth to assist in the creation of your GoFundraise account and fundraising activities. GoFundraise will treat information obtained from Facebook in the same way as other information we collect about you as detailed in this Privacy Policy.

Access and correction, right to erasure.

Under the Privacy Act, you have the right to:

Seek access to your personal information handled by GoFundraise;

Ask us to update or correct your personal information when it is inaccurate, incomplete or out of date;

Opt-out of receiving direct marketing communications from us.

You also have the "rights to erasure": the right to your data ‘erased’. Please email to exercise these rights.

If you wish to access the personal information that GoFundraise holds about you, please set out your request in writing, and forward this to our Privacy Officer, using the contact details set out at the end of this Privacy Policy. To provide you with access to your personal information held by us on our current records, GoFundraise can provide you with a copy of the relevant personal information (ordinarily, an electronic print-out or a photocopy). GoFundraise will not charge you for the cost of providing this type of access to these current records.

For legal and administrative reasons, GoFundraise may also archive non-current records containing personal information, such as back up data files and offsite storage. Please note that if we do provide access to old records, we may charge you for the cost of providing such access.

If you are of the view that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact our Privacy Officer using the contact details set out below.

Making a complaint

If you wish to make a complaint about how GoFundraise handles your personal information, please contact us setting out your complaint in writing, and forward it to our Privacy Officer, using the contact details below. We will deal with all requests for access to personal information or complaints as quickly as possible and will endeavour to get back to you within a reasonable timeframe.

Opting out and updating your personal information

You have the right to withdraw consent at any time. Please note that we may not be able to provide our Services if you withdraw consent for us to use your personal data. You can also update your personal information at any time. If you wish to do either, contact us at

You can ask us to stop contacting you with regards to direct marketing at any time by emailing or by following the opt-out links on any marketing messages sent to you.

Additional privacy information and how to contact GoFundraise

This GoFundraise Privacy Policy may change from time to time. The GoFundraise Privacy Policy will be made available to anyone who requests it, whether at our offices or by use of our website. If you have any questions or comments about the GoFundraise Privacy Policy, please set out your request in writing, and forward this to our Privacy Officer, using the contact details below.


Post: The Privacy Officer, GoFundraise Pty Ltd, Suite 8, 17 Thurlow St, Redfern NSW 2010

Telephone: 1300 889 272 or + 61 9326 9877


This Privacy Policy was last updated on 12 October 2021.